St Paul’s Church is a registered charity, which employs staff and involves volunteers in running its many activities. It’s important that people know what do to when they have concerns about something or about the behaviour of anyone acting on behalf of the church. The aim is to provide guidance which is helpful to all concerned and which resolves problems as quickly as possible.
A complaint is a written or verbal expression of dissatisfaction or disquiet about an action or lack of action by a person acting on behalf of the church, or about policies and procedures of the church. When the complaint is made by a church officer, which means anyone who is employed by the parish or who is acting as a volunteer on behalf of the parish, it is usually referred to as a grievance.